RETURN POLICY

Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail you return to the following address:

Precision Scale Company
Attn: Returns
560 Ione Rd
Pasco WA 99301
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Custom orders

For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

Please Note:

  •  A 15% restocking fee will be charged for all returns in excess of $99.99.
  • Sale items are FINAL SALE and cannot be returned.

 QUESTIONS

If you have any questions concerning our return policy, please contact us.